Privacy Policy

1. Introduction

Hakateq Academy ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you use our platform, courses, and services. By using Hakateq Academy, you consent to the practices described in this policy.

2. Information We Collect

3. How We Use Your Data

• Provide and maintain our learning platform and services.
• Track your course progress and issue certificates.
• Process payments via MTN Mobile Money and Airtel Money.
• Send account notifications (verification, password reset, course updates).
• Improve our courses and platform based on usage patterns.
• Prevent fraud and ensure platform security.
• Display your name on leaderboards and certificates (with your consent).

4. Data Sharing

We do not sell your personal data to third parties. We may share data with:

• Payment processors (HBS/Hakateq Billing System) to process mobile money transactions.
• Email service providers to send transactional emails.
• Law enforcement if required by Ugandan law.

5. Data Security

• Passwords are hashed using industry-standard algorithms.
• All data transmission is encrypted via HTTPS/SSL.
• Access to personal data is restricted to authorized personnel only.
• We conduct regular security reviews of our systems.

6. Data Retention

We retain your personal data for as long as your account is active. Course progress and certificates are retained indefinitely for verification purposes. If you delete your account, personal data will be removed within 30 days, but certificate records remain for verification.

7. Your Rights

• Access your personal data through your profile page.
• Update or correct your information at any time.
• Request deletion of your account and personal data.
• Opt out of non-essential communications.
• Request a copy of your data in a portable format.

8. Cookies

We use essential cookies for authentication and session management. We also use localStorage for preferences like dark mode. We do not use third-party tracking cookies.

9. Children's Privacy

Our platform is not intended for children under 16. We do not knowingly collect data from children under 16 without parental consent. If we discover such data has been collected, we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of the platform after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or data requests:
Email: privacy@hakateq.com
Location: Kampala, Uganda